Frequently Asked Questions How secure is my data? All data being backed up is compressed and encrypted before leaving your PC. Data is stored at the data center in this encrypted form. Authentication traffic between your PC and the data center is also encrypted. Restores via the web interface are protected using encryption. Data Partners Backup uses only the best encryption technology available. At no time will usernames, passwords or data be sent out over the Internet in unencrypted form. Top
Can anyone else access my data? Only if you give someone your password. Passwords are encrypted so you are the only one with access to your password. See 'How does file-sharing work' to learn about how you can selectively share individual files, but not all your data, with other people. Top Where is my data kept? Your data is kept in a state-of-the-art data center in Dublin and replicated to a second data centre. This highly secure physical infrastructure includes several levels of access control and round-the-clock security officers. Your data is stored at Data Partners Backup's data center and only you have access. All data stored at the data center and any communication with the data center is two-way encrypted.Top How much does it cost? The cost is based on the number of computers and amount of data. The cost is less than the cost of getting an employee to manually backup using tapes, external drives or CD. Plans start from €15 per month for a single computerTop
Will the backup work through my firewall? The Backup Client was designed to be firewall friendly. If the firewall is configured to allow outgoing web traffic on ports 80 and 443 (which are required for browsers to function), the Backup Client will function correctly.Top
Is the software web based? You have both a Windows Backup Client and a Web Client. The Windows client provides the backup and simple restore functions. The Web Client provides more powerful restore options and allows you to manage your online data store. The Web Client also provides advanced collaboration features such as sharing files and folders with colleagues, mailing of very large attachments and the ability to access your data from anywhere on the Internet. Top
Do backups have versioning? Yes. You can configure the number of versions you wish to keep as well as the minimum amount of time between new versions. Through the web interface, you can restore any available version of the file. The number of versions are determined by your setup. It could be 28 days to years, depending on when you update your files.Top
Do versions take up a lot of storage space? Not really. Before we backup a new version of a file, we compare it to the previous version and only backup the data that changed. So if you have a 50Mb mail file, and then receive 10Kb worth of new messages, we only backup the 10Kb that changed. Top
Are backups scheduled? Yes. Backups can be scheduled ona daily basis or on selected days. If you miss a scheduled backup, you'll get an email alert.Top
Will it slow down my PC? No. The Backup Client has a feature that suspends the backup when the PC is in use. When you use the keyboard or mouse, Data Partners Backup pauses. When you stop to answer the phone, backup continues. And since we backup the files as they change, the amount of data being sent through your Internet connection is kept to a minimum. Most people can't tell a backup is in progress. Top
What if the backup gets interrupted? Backups stop and resume automatically. If you unplug your laptop halfway through backup of a large file, the backup continues where it left off when you plug it back in. This is especially useful during the initial backup, which may take some time to complete.Top
What folders should I back up? When you install the software, it will automatically locate popular folders like 'My Documents', 'Desktop', 'Favorites', 'Outlook', etc. You have the ability to choose your own selections and change them at any time. We recommend you only backup data files. The system will automatically exclude Program and Operating System files. These generally don't need to be backed up as you can easily reinstall them from the original media.Top
Can I back up more than one PC? Yes. With our OBM software data is stored in separate volumes that are sorted by PC name and drive letter. If you have a similar file with the same name on more than one PC, there is no danger of the files overwriting each other. Top
What operating systems are supported? The Backup Client will run on any version of Microsoft Windows from Windows 95 onward and Mac OS X Leopard 10.5.7 or higher. Top
How easy is it to restore a file? Very easy. You just a right click the Data Partners Backup icon at the bottom of the screen, select 'Restore', find the file in the tree and checkmark it. Then you click Restore. That's it.
To retrieve a previous version of a file, login to the web site; select 'My Data', find the file in the tree; click on the file link, then click the "Download" button. That's it. Top
Is Data Partners Backup here to stay? Absolutely. Data Partners Backup is a profitable company experiencing continuous month-over-month revenue growth. Such profit is a direct result of operating efficiencies and processes that will allow Data Partners Backup to scale proportionately with international growth. Expect Data Partners Backup to continue to be a major player in the online backup market for years to come.Top